Online search engines, such as Google and Yahoo!, have changed the way that customers search for business information. Despite the ease of online information, however, the yellow pages remain firmly in use with companies purchasing ads and relying on customers to utilize this medium for locating companies. Some argue the yellow pages will soon be obsolete, but it shows no sign of disappearing. The print version of the yellow pages remains a convenient and solid advertising option for many businesses.
The Facts
The yellow pages industry is unquestionably experiencing something of a decline. Statistics indicate that yellow pages users have decreased consistently since around 2005, with no signs that the decline is ending soon. The problem, of course, is one of the immediacy of the information. It is easy up company information on a mobile phone than it is to haul a complete book of yellow pages around every time you need to look something up. At the same time, the yellow pages feature not only company information but also useful information about company pricing, ads and specials, and licensing details about the company. As a result, business have the option to include an array of specifics within an advertisement that will appear in the yellow pages but might never appear online.
Benefits
The print version of the yellow pages is perhaps most useful for small local businesses. Chain companies provide standardized service from place to place, but when a customer is looking for a service with a local company it can be harder to choose the right one. The yellow pages offers these businesses the opportunity to present potential customers with their company information and assist the customers in making a decision.
Disadvantages
One of the biggest disadvantages to the yellow pages actually has less to do with the industry and more to do with the nature of information. In other words, information moves – and changes – quickly, and what might have been accurate company information a few months ago can quickly become obsolete in the yellow pages. As a result, businesses that advertise in the yellow pages have to remember that any company information provided in the yellow pages will remain static while the current book is active.
Considerations
Despite the convenience of mobile phones that connect to the internet, many customers in smaller areas do not have such luxuries. In fact, many customers in rural areas have limited internet access within their homes. And while this is a smaller demographic than those who live in large metropolitan areas, these customers are still in need of information about local businesses. As a result, the print version of the yellow pages provides a necessary service that enables them to do business in their community.
Expert Insight
Experts recognize that the yellow pages industry might continue to decline unless there are some changes. One of the more revolutionary changes might be the target audience for the yellow pages. Instead of yellow pages creators producing one large book with all area businesses, some have suggested that they produce “mini” yellow pages, focusing on different audiences with different lifestyles, such as a yellow pages for those who want to find environmentally friendly businesses or those looking only for a new church.